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Frustrated Customers Might Be Your Best Growth Segment with Iuliia Shnai | Horizons Pod

Plus, why most marketing reports fall flat

Listen now on YouTube, Spotify, and Apple.

Iuliia Shnai is a co-founder of Papermark, an open-source DocSend alternative, who transitioned from academia to indie hacking and built multiple viral tools by learning to code in public.

Here’s some of my takeaways from this week’s episode…

1/ 🎯 Product-Market Fit > Perfect Product

First launch doesn't need to be perfect - Papermark started with basic features and incomplete payment processing, yet customers still paid. Focus on solving a clear pain point first, then iterate based on real usage.

2/ 🔄 Test Fast, Double Down on Winners

Experiment across multiple channels but be ruthless about cutting what doesn't work. Papermark tested 14+ marketing channels but only continued with 3 that showed real traction.

3/ 💰 Don't Self-Limit Your Pricing

Start with lower tiers but always test higher price points - you'll never know if people will pay more unless you offer it. Papermark's highest tier became their fastest-growing segment after adding it despite initial hesitation.

4/ 🎯 Alternative Marketing > Category Creation

Position against established competitors when possible. Papermark found success marketing as "DocSend alternative" because people actively search for alternatives when unhappy with market leaders.

5/ 📊 Natural Virality > Forced Virality

Build viral loops into core product functionality rather than forcing artificial sharing. Papermark grows through natural document sharing rather than "invite friends" campaigns.

6/ 💪 Quick Content > Perfect Content

Start with 1-hour SEO articles to test performance, then improve pages that show traction. Don't over-invest in content before validating its impact.

7/ 📱 Know Your Audience's Preferences

Different audiences respond to different tactics - enterprise customers didn't engage with micro-tools while marketing audiences loved them. Tailor approach to target customer behavior.

Where to find Iuliia Shnai:

In this episode, we cover:

00:00 Introduction and Background
01:18 Early Product Development Experience
04:49 Transition from Academia to Startups
09:16 Discussion of Educational Technology
12:19 Early Marketing Strategies
18:08 Learning to Code and Building Tools
35:51 Marketing Attribution and Analytics
42:11 Product Development Strategy
47:00 Social Media Marketing Impact
56:25 Pricing Strategy Discussion
1:06:00 Micro Tools and Market Fit
1:08:42 Lightning Round Q&A

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Obligatory disclaimer: I've worked at YouTube and Google for about a decade in various marketing teams. Nothing I say in my personal spaces is necessarily endorsed by them.

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